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Best Practices in Public Safety Recording, Quality Assurance, & Training

Sponsored by VPI (Voice Print International) - Watch now On Demand!
Public safety emergency communications have never been on the threshold of greater change than they are today. Navigating today’s complex world of recording, managing, evaluating, and training on emergency communications requires much more insight than ever before. 
 
Join NENA and three of today’s foremost experts on managing and improving public safety emergency communications to learn about:
 
  • The increasing role and importance of recording, quality assurance (QA) and coaching in public safety communications centers
  • How to leverage recording and QA tools to improve employee performance and support your transition to Next-Generation 9-1-1
  • Capturing information from multiple communications channels, devices and applications to ensure compatibility with upcoming NG9-1-1(?) standards
  • Achieving faster access to and simplified re-creation of multimedia incident information
  • How to construct QA rating forms and perform objective evaluations
  • Which calls and how many to monitor for quality to assure compliance and identify employee training and coaching needs
Speakers
Matt Stillwell, ENP, Director of Public Safety, City of Edmond, Oklahoma
Roy Carlisle, QA Specialist at Alachua County Sheriff, Florida
Patrick Botz, Director of Public Safety Solutions Marketing, VPI (Voice Print International)
 

A Next Generation 9-1-1 Primer: What, Why, When, & How

$100 per connection

Now expired. Next delivery date TBD.

With significant standards work nearing completion, demonstrations and trials taking place across the country, and Federal and state entities making broadband-enabled emergency communications a priority, public safety personnel (PSAP managers and supervisors, 9-1-1 authorities, government officials, private-sector venders, etc.) must begin actively preparing for the transition to Next Generation 9-1-1. But before that can happen, all stakeholders must develop a thorough understanding of just what NG9-1-1 is and how it is going to transform the public safety landscape. This webinar will provide all attendees with that critical foundation of baseline knowledge.
 
With information drawn from NENA’s industry-best Introduction to Next Generation 9-1-1 course, as well as expertise provided by NENA leaders on the front lines of NG9-1-1 technical, operations, and policy activities, the NG9-1-1 Primer webinar will break down this potentially overwhelming subject into four bite-sized pieces.
 
Hour 1: What is NG9-1-1?
Hour 2: Planning for NG9-1-1
Hour 3: Impact on Current Operations
Hour 4: Preparing to Deploy NG9-1-1
 
Undoubtedly, Next Generation 9-1-1 will revolutionize how the public will access and interact with emergency services and alter the technical, operational, educational, and, regulatory landscape within which 9-1-1 currently operates. Don’t miss this opportunity to learn the fundamentals of NG9-1-1 and begin getting ready today for the system of tomorrow.

Network Security in Next Generation 9-1-1: What You Need to Know to Keep Your System Safe

According to a recent study by IBM Internet Security Systems X-Force, 74% of the new IT vulnerabilities discovered in the last six months are aimed at disrupting business applications, including those leveraged by IP Telephony and Unified Communications systems.

Don't allow your system to become another statistic. NG 9-1-1 creates significantly expanded and interconnected communications capabilities in data and voice. Yet at the same time, its relatively open architecture requires solid security methods to minimize accidental and intentional disruption of operations and emergency communications.

Learn what it takes to build a secure NG 9-1-1 system that keeps your PSAPs safe from worms, viruses and other attacks or disruptions to service. In the Journey to NG9-1-1, it's critical to develop a comprehensive security strategy to keep your next generation emergency system continuously protected.

Join NENA, IBM ISS X-Force and Avaya for this one-hour webinar to learn what you need to know about keeping your network protected. We’ll be joined by Dr. Walt Magnussen, Director for Telecommunications at the Texas A&M University Internet2 Technology Evaluation Center and Past President of ACUTA, who will discuss security within the U.S. Department of Transportation NG 9-1-1 project.

Click here to register for this FREE webinar and watch it on-demand NOW!

 

 

NENA Webinars: Connect with Customers & Maximize Market Coverage

Webinars are a cost-efficient marketing tool that allow you to reach buyers and present your message in an interactive environment that you control. NENA Webinars, like in-person sessions, give you a valuable forum to education emergency communications professionals - but without the hassles and expenses of travel and time away from the office.

This free webinar that explains how NENA can connect you with decision makers in the emergency communications industry . . . without the expenses of travel, hotel and meals. Through this presentation you will learn how:
 
NENA Webinars are Customizable to Meet Your Marketing Needs
  • You control the webinar’s topic, content, and speaker(s)
  • Presented live so you can interact with your prospects
  • Include polling questions to increase audience participation and collect valuable information
  • Answer audience questions either during or after the webinar
  • Available for on-demand viewing for 90 days so more prospects can hear your webinar
NENA Webinars Increase Your Visibility and Branding
  • NENA promotes your webinar via emails to emergency communication professionals responsible for purchasing decisions
  • Complete details of your webinar and your logo are placed on www.nena.org
  • Invite your prospects to participate in the webinar

 for more information, contact Anna Marie Batt at 419-393-2660 (office) or 614-580-4911(cell).