Operations - Contingency Planning

• 53-001 - PSAP Disaster and Contingency Plans

  The purpose of the NENA Model Recommendation for Disaster and Contingency Plans is to provide general guidelines for circumstances that may adversely impact the Communications Center/PSAP personnel to receive, process, dispatch and monitor emergency calls for assistance.

  Committee Name(s):

  Operations - Contingency Planning
• 53-001A - Evacuation Checklist

  Sample "Evacuation Checklist" for use in disaster recovery planning.

  Committee Name(s):

  Operations - Contingency Planning
• 53-002 - Mutual Aid

  The purpose of the NENA Model Recommendation for Mutual Aid is to provide general guidelines for the development, promulgation and implementation of agreements between public safety communications agencies to assure adequate resources during disaster.

  Committee Name(s):

  Operations - Contingency Planning
• 53-501 - Hazard and Vulnerability Analysis

  This document is provided to assist Public Safety Answering Points (PSAPs) with the development of Hazard and Vulnerability Analyses. These analyses are essentially audits that provide planning tools to prevent, prepare for, respond to and recover from incidents that have the potential to adversely affect the PSAPs ability to perform its critical functions. Every PSAP is unique and this document should be used as a starting point in disaster planning.

  Committee Name(s):

  Operations - Contingency Planning
• 53-502 - Resource Analysis Operations Information

  This document is intended as a guide for PSAP staff to review the many components of their system and as a starting point for evaluating hazards and their individual vulnerability to the hazards, which may adversely impact their ability to serve their communities. This document is not intended as a template, but as a process guide.

  Committee Name(s):

  Operations - Contingency Planning
• 53-503 - PSAP Survivability

  This document is intended as a guide for PSAP staff to review the many components of their system continuity and disaster plans. It is also intended as a guide for training, testing and reevaluating the PSAPs ability to react to a disaster situation, which may adversely impact their ability to serve their communities. It is recommended that all contingency plans be coordinated with appropriate Emergency management authorities. This document is not intended as a template, but as a process guide.

  Committee Name(s):

  Operations - Contingency Planning
• 53-504 - Drills and Exercises

  This document is intended as a guide for PSAP staff to develop a drill and exercise program to test the effectiveness of the contingency plan. Drills and exercises are tools to enhance contingency planning and to better prepare for issues which may impact service. This document is not intended as a template, but as a process guide.

  Committee Name(s):

  Operations - Contingency Planning
• 53-505 - Service Capability Criteria Rating Scale

  APCO and NENA have jointly developed this document to assist PSAP Managers and their Governing Authorities to identify their current level of service capability. A self-evaluation assessment tool is provided to facilitate an objective review of the current capabilities of the PSAP against models representing the best level of preparedness, survivability and sustainability amidst a wide range of natural and man-made events.

  Committee Name(s):

  Operations - Contingency Planning
• 53-506 - Intra-Agency Agreements

  This document is provided as a Model Recommendation for the development of Mutual Aid Agreements and Memorandums of Understanding (MOUs) between Public Safety Answering Points and affiliated or support organizations. The documents discussed and attached should be modified to meet the unique requirements of individual States and Municipalities.

  Committee Name(s):

  Operations - Contingency Planning
• 53-507 - Virtual PSAP Management

  This document is intended as a guide for PSAP staff and policy makers to evaluate and consider the opportunities and challenges presented with the Next Generation 9-1-1^(?) systems as they relate to personnel and PSAP management. Specifically, what considerations might be necessary for employing virtual workers for the traditional PSAP environment?

  Committee Name(s):

  Operations - Contingency Planning